Basic Policy

In 2019, Prologis launched the 3Cs: Customer Centricity, Change Through Innovation and Operational Excellence, and Culture & Talent. We believe our ESG initiatives further and embolden the 3Cs, and create value for our stakeholders—value that reaches beyond the walls of our real estate. The first initiative “Customer Centricity” has always been at the core of our business, and on the ESG front this past year we expanded our approach to improve the customer experience even further.

Developing Worker-Friendly Facilities

Prologis adopts various approaches in designing and upgrading facilities to benefit our customers’ employees.

Adoption of a Universal Design

Although logistics facilities are not subject to the "Barrier Free Act" which promotes the smooth movement of elderly and persons of disabilities, in the design and development of Prologis Park, we refer to the "Standards for the Promotion of Barrier-Free Buildings and Facilities for the Movement of Persons with Disabilities" and the "Guidelines for the Promotion of Barrier-Free Buildings and Facilities for the Movement of Persons with Disabilities" prescribed by the same law, for assessment planning to create facilities that are as easy to use as possible for elderly and persons with disabilities.

Technology Investments in Labor Solutions

Improvement of Efficiency In Warehousing Operations

Our Prologis Park Inagawa 2 facility adopted the Hacobu MOVO Berth truck reception system to boost the efficiency of customer operations in 2021. The tablet-based system allows our customers to easily manage truck entry and exit from a single driver reception area. This includes identifying the appropriate dock as well as coordinating warehousing and delivery work. The system displays arrivals, work status, berth operation status and other details on screen in real time.

The system also collects and displays data on vehicle numbers, wait times and work hours, allowing our customers to make additional operational improvements. The shorter wait times also mean happier drivers, less vehicle idling and reduced emissions.

Digitalization in the Warehouse

• Prologis Japan jointly developed a cloud service "Logi Meter" with KURANDO Corporation. This application visualizes everything from sales, operations, inventory and personnel allocation and output, increasing operational and supply chain efficiencies for our customers with the following features:

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  • Real-time monitoring of work progress by registering work details on the tablet
  • Appropriate allocation of personnel according to the expected workload - improving work efficiency.
  • Sales tracking and inventory of products

Recruitment Support

• Prologis Japan has formed a partnership with Timee Corporation, a provider of work-sharing services. This application helps to secure labor within the logistics industry, which is one major customer pain point. Benefits by using Timee’s application are as follows:

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  • Reduces the cost and time spent on recruiting and interviewing part-time workers by using a one-time job matching application
  • By leveraging part-time workers to perform tasks that do not require specific experience or skills, our customers are able to reduce the burden on their employees and in turn, lower their turnover rate

Prologis Consulting Services

Prologis Group draws on its expertise in logistics facility development and operations to provide tailored consulting services to existing and prospective customers.
Our in-house team combines hands-on operational experience with site visits and data analysis to identify practical improvements and support customers through implementation and adoption.

Key Areas of Support

Support Options: Choose project-based or ongoing support. Project engagements focus on a specific challenge, covering analysis, solution design, impact assessment, and implementation. Ongoing support offers regular guidance tailored to your team’s needs and pace.

Quick Consultation: A flexible, monthly advisory service unique to Prologis, covering the same areas as our traditional consulting services. Bring your questions and relevant materials to biweekly meetings, where our experts offer guidance and help you define next steps.

Customer Satisfaction Survey

The Net Promoter Score (NPS) is a metric used to measure customer loyalty. NPS is used by the world’s leading brands to gauge how companies perform relative to customer expectations. Prologis uses NPS to ask our customers how they feel about their overall experience with us. NPS results are based on customer responses to a single question: How likely are you to recommend Prologis to a colleague or friend, and why?

Contributions to Our Customers